Shipping policy

Shipping & Delivery Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive another notification when your order has shipped.

2. Shipping Options & Delivery Times

We offer two convenient shipping options for our customers within the United Kingdom:

  • Standard Shipping:

    • Cost: FREE
    • Estimated Delivery Time: 8-15 business days after your order has been processed.

  • Express Shipping:

    • Cost: £4.99
    • Estimated Delivery Time: 5-8 business days after your order has been processed.

Please Note:

  • Delivery times are estimates and commence from the date of shipping, rather than the date of order.
  • Delivery times can vary depending on your specific location within the UK and unforeseen circumstances.

3. Shipping Confirmation & Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that will include your tracking number(s). The tracking number will be active within 24-48 hours. You can use this number to track the status of your package online.

4. Shipping Destinations

Currently, we only ship to addresses within the United Kingdom. We are working on expanding our shipping services internationally in the future.

5. Potential Delays

While we strive to meet all delivery estimates, please understand that delays can occasionally occur due to:

  • High volume of orders.
  • Postal service issues or unforeseen disruptions (e.g., extreme weather, public holidays).
  • Incorrect or incomplete address information provided by the customer.

We will always do our best to communicate any significant delays to you.

6. Lost or Damaged Packages

If your order has not arrived within the estimated delivery window or if you receive a damaged package, please contact us immediately at [Your Customer Service Email Address] or [Your Customer Service Phone Number]. We will work diligently to resolve the issue.

7. Contact Us

If you have any questions about your order or our shipping policy, please do not hesitate to contact us:

  • Email: serviceduckigo@gmail.com

  • Opening Hours

    Monday to Friday: 9 AM to 6 PM

    Saturday: 9 AM to 1 PM